End User License Agreement

Last updated: April 30, 2026

This End User License Agreement (“Agreement”) is a legal agreement between you (“User” or “you”) and NXT Detail (“Company,” “we,” or “us”) for the use of the NXT Detail mobile application, web platform, and related services (collectively, the “Application”).

By downloading, installing, or using the Application, you agree to be bound by the terms of this Agreement. If you do not agree to these terms, do not download, install, or use the Application.

1. License Grant

Subject to the terms of this Agreement, we grant you a limited, non-exclusive, non-transferable, revocable license to download, install, and use the Application on devices that you own or control, solely for your personal or business use in connection with the NXT Detail platform.

2. License Restrictions

You agree not to:

  • Copy, modify, or distribute the Application or any portion thereof;
  • Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Application;
  • Rent, lease, lend, sell, sublicense, or otherwise transfer the Application or any rights therein to any third party;
  • Remove, alter, or obscure any proprietary notices, labels, or marks on the Application;
  • Use the Application for any unlawful purpose or in violation of any applicable laws or regulations;
  • Use the Application to transmit any malware, viruses, or other harmful code;
  • Attempt to gain unauthorized access to any systems or networks connected to the Application;
  • Use automated means (bots, scrapers, etc.) to access or interact with the Application without our express written consent.

3. Account Registration

To use certain features of the Application, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. You are solely responsible for safeguarding your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use of your account.

4. Subscriptions and Payments

Subscription fees. The Application offers both free and paid subscription plans. Paid subscriptions are billed in advance on a monthly or annual basis through Stripe. You authorize us to charge the applicable fees to your chosen payment method. Subscription fees are non-refundable except as required by applicable law.

Service fee. A flat 1.5% service fee (minimum $1 per transaction) is added to the customer's total at checkout and paid by the customer. It is calculated on the service total including tax and excluding tip. Providers receive their full service amount plus any tip, less Stripe's standard processing fees. No fee applies to payments made outside the platform.

Merchant of record. Service providers using the Application are configured as merchants of record under Stripe Connect (direct charges model). When a customer pays for a service through the Application, the payment is processed against the provider's connected Stripe account, not NXT Detail's. NXT Detail facilitates the transaction and automatically receives the platform transaction fee, but does not hold customer funds at any point.

Refunds. When you (a service provider) issue a refund to a customer:

  • The customer receives the full charge amount back.
  • The refund is debited directly from your connected Stripe account balance.
  • Stripe's payment processing fee (typically 2.9% + $0.30 per transaction in the United States, subject to Stripe's pricing) is retained by Stripe on refunds; as the merchant of record, you absorb this cost on refunded transactions.
  • The platform transaction fee earned on the original charge is non-refundable. The fee is earned at the moment the customer pays and is retained by NXT Detail on refund. This matches standard marketplace practice.

Taxes and 1099 reporting. As the merchant of record for customer transactions, you are responsible for applicable sales tax collection and remittance in your jurisdiction. Stripe will issue Form 1099-K directly to you based on annual transaction volume processed through your connected Stripe account, in accordance with applicable IRS thresholds. NXT Detail does not issue 1099-K for your customer transactions. You should consult a tax professional regarding your reporting obligations.

Chargebacks and disputes. Chargeback liability rests with you as the merchant of record. If a customer disputes a transaction, NXT Detail's role is limited to making the booking record available as evidence. You are responsible for responding to the dispute through your Stripe dashboard and any associated chargeback fees.

We reserve the right to change subscription pricing or platform fee structure with at least 30 days' notice. Continued use of the Application after such notice constitutes acceptance of the change.

5. Cancellation Policy

Each service provider selects a cancellation policy that applies to their bookings. The policy is captured at the time the booking is confirmed and applies to that booking regardless of any later policy change by the provider.

  • Flexible — Full refund for cancellations made more than 24 hours before the scheduled service. 50% refund for cancellations within 24 hours.
  • Moderate — Full refund for cancellations made more than 5 days before the scheduled service. 50% refund for cancellations between 5 days and 24 hours. No refund within 24 hours.
  • Strict — 50% refund for cancellations made more than 7 days before the scheduled service. No refund within 7 days.
  • Non-refundable — No refund regardless of when the cancellation occurs.

Provider-initiated cancellation. If the service provider cancels a confirmed booking, the customer receives a full refund of the booking total (including any tip) regardless of the cancellation policy. The platform transaction fee remains non-refundable to the provider in accordance with Section 4.

Status overrides. Once a booking has reached en route or in progress status, no refund is issued regardless of policy. Bookings that have been completed cannot be cancelled.

Refund processing. Cancellations are processed through the platform's cancellation system, which calculates the refund based on the policy snapshotted at booking time and the current booking state, then issues the refund via Stripe. Refunds typically appear on the customer's payment method within 5 to 10 business days, subject to Stripe's processing timelines and the customer's issuing bank.

6. Reschedule Requests

Customers may request to reschedule a confirmed booking through the Application. The service provider has 24 hours to respond. Possible outcomes:

  • Accepted. The booking is moved to the requested date and time. The customer is notified of the new time.
  • Declined. The booking remains at the original date and time. If the provider provides a reason, it is shared with the customer.
  • Expired. If the provider does not respond within 24 hours, the request expires automatically and the booking remains at the original date and time. The customer is notified.
  • Cancelled by customer. The customer may rescind a pending request at any time before the provider responds.

A reschedule request is not a cancellation. The original booking remains confirmed at the original date and time unless and until the provider accepts a reschedule request. No refund is issued in connection with a reschedule request, regardless of outcome.

If a customer wishes to cancel a booking rather than reschedule it, they must use the cancellation flow described in Section 5. Reschedule requests do not trigger refund processing.

7. Provider Schedule Availability

Service providers may mark dates or time ranges as unavailable through the Application (for example, vacation, days off, equipment maintenance, or one-off scheduling conflicts). Unavailability marks affect the customer-facing time picker — slots within marked unavailable periods are hidden from new booking requests.

Existing confirmed bookings on dates that the provider subsequently marks unavailable are not automatically cancelled. The provider is responsible for managing those existing bookings — either honoring them, contacting the customer to reschedule, or cancelling through the standard cancellation flow described in Section 5.

Customer-facing availability reflects the provider's current schedule at the time of browsing. A booking confirmed before an unavailability mark was created is not affected by the subsequent mark.

8. User Content

You retain ownership of all content you submit through the Application, including business information, customer data, photos, reviews, and messages (“User Content”). By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free license to use, store, and process such content solely for the purpose of providing and improving the Application.

You represent and warrant that you have all necessary rights to submit User Content and that such content does not violate any third-party rights or applicable laws.

9. Privacy and Data Collection

Your use of the Application is subject to our Privacy Policy, which describes how we collect, use, store, and share your information. By using the Application, you consent to our data practices as described in the Privacy Policy.

The Application may collect location data to provide location-based services such as service area matching, route optimization, and navigation. You may disable location services through your device settings, though certain features may not function without it.

10. Third-Party Services

The Application integrates with third-party services including but not limited to:

  • Stripe — Payment processing and merchant services
  • Supabase — Data storage, authentication, and real-time services
  • Google Maps / Apple Maps — Location services, address validation, and route optimization
  • Intuit QuickBooks — Accounting and financial data synchronization
  • Resend — Email delivery services
  • Expo — Push notification delivery

Your use of these third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the practices of third-party service providers.

11. Intellectual Property

The Application, including all code, design, graphics, logos, trademarks, and other intellectual property, is owned by NXT Detail and protected by applicable intellectual property laws. This Agreement does not grant you any rights to our trademarks, service marks, or trade names.

12. Disclaimer of Warranties

THE APPLICATION IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APPLICATION WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NXT DETAIL, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE APPLICATION, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

14. Indemnification

You agree to indemnify, defend, and hold harmless NXT Detail and its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Application, your violation of this Agreement, or your violation of any rights of another party.

15. Termination

We may terminate or suspend your access to the Application at any time, with or without cause, with or without notice. Upon termination, your license to use the Application will immediately cease. You may terminate your account at any time by contacting us or through the Application settings.

Sections 11 through 17 of this Agreement shall survive any termination.

16. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising under this Agreement shall be resolved in the state or federal courts located in Travis County, Texas.

17. Changes to This Agreement

We reserve the right to modify this Agreement at any time. We will notify users of material changes by posting the updated Agreement on our website and updating the “Last updated” date. Your continued use of the Application after such changes constitutes acceptance of the modified Agreement.

18. Contact Us

If you have any questions about this Agreement, please contact us at:

NXT Detail
Email: support@nxt-detail.com
Website: nxt-detail.com